Emergency Welfare Assistance Grant

What do we use the information for?

We use personal information to administer emergency welfare assistance grants on behalf of central government under the Local Government Finance Act 1992.

The emergency welfare assistance scheme aims to help residents of the East Riding who are in need at a time of crisis.

The funding is to help support residents where they have had a reduction or interruption to their income and urgently require assistance with food and essentials.

Awards are made where there is no alternative means of meeting the need, this includes help from universal credit and other benefits payable.

Where claims are made for emergency assistance, a referral will be made to the Welfare Visiting Team in order to assist and support customers with benefit and debt advice. We use personal information:

  • to verify you and your partner's identity
  • to verify evidence regarding income and capital to assess your eligibility to an emergency welfare assistance grant/payment
  • to assist you with benefit and debt advice

What information do we hold and use?

We collect and process the following information:

  • applicant/partner name, address and dates of birth
  • email addresses and telephone numbers
  • other household member names and dates of birth
  • income details
  • bank/building society savings account details
  • household expenses

On what grounds to we use the information?

We use this information to award an emergency assistance payment/grant.

Processing of personal information is carried out in accordance with Article 6 of the EU GDPR.

How do we collect this information?

Information is collected as listed below:

  • online forms
  • web enquiries from the council's website
  • incoming correspondence such as letters, forms, emails from customers or trusted partners.
  • information received from Welfare Visiting Team - Benefit and Debt Advisors and any other relevant team within Revenues and Benefits
  • other departments such as Children and Young People Support and Safeguarding Services
  • information given to staff within customer service centres
  • to our telephone contact team

Who do we share this information with?

We never make your personal details available to companies outside East Riding of Yorkshire Council for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained

Information held by the Discretionary team is used by other departments of the East Riding of Yorkshire Council to enable them to undertake their statutory duties where the law allows it. We will not disclose with anyone else without appropriate permission, unless we have a legal reason to do so. For example, disclosure may be necessary to prevent or detect crime.

We will obtain other information about you from third parties and give information to them to:

  • make sure the information is accurate
  • prevent, detect and prosecute fraud
  • protect public funds
  • recover debts owed to the council

We will match the information you provide with other information we hold about you whether provided to us by you or anyone else. We may also obtain other information about you from third parties and give information to them to:

  • make sure the information is accurate
  • prevent, detect and prosecute fraud
  • protect public funds

These third parties include:

  • Government departments for verification of benefits, detection and prevention of fraud
  • HMRC to obtain employment details
  • any organisation who the council contracts with to administer public funds
  • external stakeholders such as Citizens Advice Bureau where a referral is to be made on your behalf and consent has been received

How long do we store it and is it secure?

The council has retention schedules in place to ensure that information is only held for as long as it is needed. For information on how long your information will be held visit the retention explained page.

We retain data, forms and correspondence from customers as well as outgoing letters and forms generated by our electronic document management system, 'Information at Work'. This data is held on the system for 7 years before being deleted.

Details of how we keep your information secure are available on the general privacy information page.

What rights do you have?

The rights that you have depend upon the grounds upon which we collected your information. All of the rights you could have are outlined on the data protection page.

In most cases, people who have been involved with the assessment of care charges will have the following rights:

  • The right to access - You are entitled to see the information we hold about you and can request a copy by emailing data.protection@eastriding.gov.uk
  • The right to rectification - If you believe any information we hold about you to be incorrect, please email adjudication@eastriding.gov.uk and we will amend the information accordingly.
  • The right to restrict processing - Should you wish to limit how we use your data, please email adjudication@eastriding.gov.uk
  • The right to object - If you wish to object about the way we use your personal information to award an emergency assistance payment/grant, please contact the Discretionary Team with the reason for your request.

Where can I find out more?

If you want to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance.

Contact details are available on the general privacy information page.

Alternatively, you can contact the Information Commissioner's Office



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